Hi everyone,
I ran into a strange issue with a couple of our macOS devices (IDs 43 & 110). They were not syncing properly with Hexnode, which caused a few problems on our end.
For example, we couldn’t elevate admin access through the self-service portal. The only action that seemed to work was the Scan Device command. However, actions like running custom scripts were consistently failing.
We checked a few basics:
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Devices were online
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Certificates were present
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Last check-in showed around 10–15 minutes ago
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Restarted both devices multiple times
Despite all this, sync attempts from the portal didn’t seem to go through.
Has anyone faced something similar?
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