Hey everyone, I’m running into a sync issue. Our iOS devices have been disconnected from Hexnode since Feb 3rd. I’ve already tried rebooting the devices and switching the network to a mobile hotspot, but it still won’t connect. I also tried a manual scan from the portal, but it failed. Has anyone seen this before?iOS Device Disconnected from Hexnode
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Replies (6)
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Participant
22 hours ago
Feb 12, 2026
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@margaret Are the devices currently locked in Kiosk Mode, and what OS are you using to manage the portal?
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Participant
18 hours ago
Feb 12, 2026
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@casper , No, it’s not in Kiosk Mode. I’m accessing the Hexnode portal from a Windows PC. I even tried reinstalling the MDM profile through the Hexnode app manually, but the connection still hasn’t been restored.
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Hexnode Expert
15 hours ago
Feb 12, 2026
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Hello @margaret , The symptoms suggest a communication break at the gateway level. Please verify the status of the Apple Push Notification service (APNs) certificate under Admin tab > APNs. If it has expired, the UEM server cannot communicate with Apple devices.
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Participant
14 hours ago
Feb 12, 2026
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@elle_reed , it seems the APNs certificate has expired. What do I do now?
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Hexnode Expert
14 hours ago
Feb 12, 2026
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Participant
14 hours ago
Feb 12, 2026
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Oh, the original account ID is another admin’s. Once he is in, we should be able to renew the certificate with his credentials and get the devices in sync. Thanks @elle_reed .
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