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How do I check non‑compliance reasons in Hexnode?

How do I check non‑compliance reasons in Hexnode?Solved

Participant

1 day ago

Hi all,

Some of our devices are showing up as non-compliant in Hexnode because of block-listed apps. The issue is, I can’t figure out which policy or app is causing this. Any ideas on how to track it down?

Replies (4)

Marked SolutionPending Review

gnishilda

Participant

1 day ago

Marked SolutionPending Review

We had the same confusion. Sometimes it’s not obvious which app is flagged. I usually check the compliance section in the device summary, but it’s not super clear unless you dig deeper.

Marked SolutionPending Review

mary_romero

Hexnode Expert

1 day ago

Marked SolutionPending Review

Thanks for raising this @sybylla .

In the Manage tab, under Device Summary –> Compliance Info, you can see why a device is marked non-compliant. Each compliance check is listed, and if there’s an issue, a warning symbol appears next to the corresponding item.

For Application Compliance, two values are tracked:

Blocklisted apps: If the device has apps that are explicitly disallowed, the blocklisted app count will show with a warning symbol. Clicking it reveals the detailed list of those apps.

Missing required apps: If the device is missing apps that are mandated by policy, the missing app count will also display with a warning symbol. Clicking it shows which required apps are not installed.

This makes it clear whether non-compliance is due to blocklisted apps, missing required apps, or another compliance check flagged with a warning symbol.

For more information on compliance checks, please refer to our documentation: Why is my device marked as non-compliant in Hexnode?

Regards,
Mary Romero