We’re thrilled to announce our newest integration: ServiceNow with Hexnode! This integration bridges the gap between service management and endpoint management like never before!
Now, any incident whether it’s a security threat, compliance violation, device malfunction, or user-reported issue, can now be identified and resolved faster and more efficiently. By integrating ServiceNow with Hexnode UEM, ServiceNow admins get instant visibility into such incidents linked to users, while Hexnode technicians can take swift action based on the incidents raised by the users that impact the devices, directly from the ServiceNow console.
Why Hexnode + ServiceNow is a game-changer?
The integration enables a two-way connection:
- Hexnode → ServiceNow: ServiceNow technicians can view Hexnode user incidents and perform remote actions from ServiceNow.
- ServiceNow → Hexnode: Hexnode admins can view ServiceNow incidents directly in the Hexnode console for faster resolution.
Setting up the integration requires two steps in the Hexnode console: first, generate a Hexnode API key to connect with your ServiceNow instance, and then configure the integration in ServiceNow using that key.
Key Features:
- View user incidents directly from Hexnode or ServiceNow.
- Perform remote device actions from ServiceNow, including Lock device, Scan device, Install/Uninstall apps, and more.
- Filter incidents by priority, state, category or caller.
- Support for managing multiple ServiceNow instances from Hexnode console.
For more information, check out our help documentation on ServiceNow integration with Hexnode.
Have questions? Drop a comment here, or mail us at support@hexnode.com.
Regards,
Sienna Carter
Hexnode UEM
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