Hi !
Since yesterday, DEP synchronization has stopped working. I have this error message:
The latest sync at 07:11:39 has failed since Your organization is yet to accept the latest terms and conditions of the Apple DEP program.
When I log in to Apple Business Manager, I don’t get a prompt to accept the new terms of service…
Do you have any idea on how to solve this problem?
Thank’s a lot,
JC.
211 Views
Hello JC,
Thank you for reaching out to Hexnode Connect.
We understand your concern regarding the DEP sync failure notification and the message indicating that your organization has not yet accepted the new terms and conditions of the Apple DEP program. There are a few possible scenarios that could have triggered this notification. We have escalated this matter to the appropriate team and they will be working on determining the root cause.
We appreciate your patience and understanding. Should you have any further questions or require additional assistance, please feel free to contact us at any time.
Best regards,
George
Hexnode UEM
Hello !
Thank you for your help.
Have you some news ? For the moment it doesn’t bother me, but if I have to add equipment, I’ll be in trouble.
Problem solved.
The DEP account certificate had expired. However, I seem to have recently renewed it.
I replaced it, and the synchronization works perfectly.
Hello @jean-claude-lopez
Thank you for the update. We’re glad to hear that the issue has been resolved and that the DEP sync is now working perfectly after renewing the certificate.
If you have any further questions or need assistance down the line, feel free to reach out. We’re always here to help.
Best regards,
George
Hexnode UEM
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