Hi all,
I’m running into an issue with Apple DEP in Hexnode. When I sync the ADE account, no devices appear, and new devices don’t trigger enrollment.
Has anyone faced this before? Any tips would be appreciated!
Thanks.
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Replies (6)
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Hexnode Expert
1 week ago
Mar 26, 2026
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Hi @haniel,
Thanks for reaching out! DEP/ADE sync issues are usually caused by a few common factors. Could you please check the following and let us know what you find?
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ADE token status – is the token expired or invalid? Tokens need to be renewed annually.
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Apple Business Manager terms – are there any pending terms that need to be accepted?
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Enrollment profile assignment – is an ADE Enrollment Profile assigned to the devices?
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Device state – are the devices already configured, or do they need a factory reset for ADE to trigger?
Once you’ve checked these, we can guide you on the next steps.
Best Regards,
Isabel Lora
Hexnode UEM
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Participant
1 week ago
Mar 26, 2026
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Thanks for the guidance, @isabel_lora! I just checked the ADE account in Hexnode, and it looks like the token has expired.
How do I renew it properly so DEP starts syncing again?
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Hexnode Expert
1 week ago
Mar 26, 2026
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Thanks, for the update @haniel!
Here’s how you can renew the ADE token:
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Log in to Apple Business Manager.
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Click your name (bottom left) and go to Preferences.
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Under Your MDM Servers, select the Hexnode server.
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Click on Download Token. A prompt “Downloading a new server token will reset your existing one” will be displayed. Click Download server token.
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In the Hexnode UEM portal, go to Admin > Apple Business/School Manager > Automated Device Enrollment > Accounts.
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Hover over the server name > click Edit icon.
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On the “Edit ADE Account” click Choose file next to Upload Token. Select the new token and click Save.
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Click the Sync icon again. Devices should now appear and the status should show Success.
Best Regards,
Isabel Lora
Hexnode UEM
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Participant
1 week ago
Mar 26, 2026
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Thanks! I followed the steps and uploaded the new token. Sync is now showing success, and the devices are appearing!
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Participant
1 week ago
Mar 27, 2026
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Hey Isabel. But how long the ADE/DEP token remains valid? I want to make sure I renew it on time.
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Hexnode Expert
1 week ago
Mar 27, 2026
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Hi @sebastian.
The ADE/DEP token downloaded from Apple Business Manager is valid for 1 year from the date of download. Once it expires, syncing devices and automatic enrollment will stop until a new token is uploaded to Hexnode UEM.
Best Regards,
Isabel Lora
Hexnode UEM
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