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luke

Discussion

10 hours ago

Change Owner action greyed out for a macOS device in Hexnode

I’m trying to change the owner of a managed MacBook in Hexnode from one user to another. The new user already exists in the portal, but the device owner change option is disabled, so I can’t assign the device to…

10 hours ago

im_dany

Discussion

1 day ago

Technicians option missing in child portal after moving to Hexnode MSP portal

I’m trying to add two users as admins in a Hexnode portal, but I don’t see the Technicians option under Admin. Google Workspace Sync is enabled, so I first thought that might be why the option is missing. This portal…

aurora

Discussion

1 day ago

Unable to upload updated Android APK in Hexnode due to version code or version name error

I’m trying to upload an updated APK for an Android app in Hexnode, but the upload fails with an error related to the app version. The APK is meant to replace the existing installed version, but Hexnode does not seem…

1 day ago

roger

Discussion

1 day ago

How to remove Hexnode MDM from a managed device

I need to remove Hexnode from a work-managed device. I have the work account details, but I’m not sure whether I’m considered a technician/admin in the Hexnode portal. What is the correct way to remove the device from Hexnode?

1 day ago

carter

Discussion

2 days ago

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

I’m setting up company-owned iOS devices in Hexnode and noticed the portal says the APNs certificate has expired. I also need to enroll the iPhones, but we don’t have Apple Business Manager set up, so I’m planning to use Apple…

iOS (441)

2 days ago

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ed_evans

Discussion

2 days ago

iPad not showing Remote Management after Apple ADE sync in Hexnode

I’m trying to enroll an iPad through Apple Automated Device Enrollment, but it doesn’t seem to pick up the Hexnode management profile during setup. In Hexnode, the ADE/DEP device profile status showed as Assigned, but the device did not show…

iOS (441)

2 days ago

haniel

Discussion

2 days ago

Location history missing for an inactive device

One of our managed devices has been inactive for around 4 months. When I checked the Location History section in Hexnode, there was no location data visible anymore. Is there any way to find the last known location of an…

maevee

Discussion

2 days ago

Android devices automatically entering Lost Mode after being inactive

Some of our Android devices that had not been used for a while entered Lost Mode automatically. I could not find anything in the device action history showing that Lost Mode was triggered manually. Is there a setting that can…

Android (594)

2 days ago

luke

Discussion

2 days ago

FileVault policy keeps macOS FileVault settings greyed out and recovery key is not always visible

I’m managing a couple of macOS devices with a FileVault encryption policy in Hexnode. The problem is that FileVault is controlled by policy, so the option to turn it off on the Mac is greyed out in System Settings. I…

2 days ago

maevee

Discussion

3 days ago

Wipe a locked offline iOS device without the passcode

We have an iPhone assigned to a former employee. The device is locked, we do not have the passcode, and it has not checked in with Hexnode for about 3 months. Since it is offline, the wipe command from the…

iOS (441) Remote Actions (90)

3 days ago

Welcome to Hexnode Connect!

Change Owner action greyed out for a macOS device in Hexnode

Technicians option missing in child portal after moving to Hexnode MSP portal

Unable to upload updated Android APK in Hexnode due to version code or version name error

How to remove Hexnode MDM from a managed device

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

iPad not showing Remote Management after Apple ADE sync in Hexnode

Location history missing for an inactive device

Android devices automatically entering Lost Mode after being inactive

FileVault policy keeps macOS FileVault settings greyed out and recovery key is not always visible

Wipe a locked offline iOS device without the passcode

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Welcome to Hexnode Connect!

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Leaderboard

Popular Tags

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