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timo-liam

Discussion

2 days ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (22)

2 days ago

casper

Discussion

2 days ago

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

We have company-owned iPads enrolled through Apple Business Manager and managed with Hexnode. The devices show as supervised and managed, but under Settings > General > VPN & Device Management > MDM Profile, there is an option called “Leave Remote…

2 days ago

bram

Discussion

2 days ago

Mandatory macOS software update screen during ADE enrollment delays onboarding

We are enrolling Macs through Automated Device Enrollment, but during Setup Assistant a mandatory software update screen appears and slows down onboarding. The goal is to get users through enrollment faster without having to stop and interact with the update…

2 days ago

raelynn

Discussion

4 days ago

AirDrop not working

Hey everyone, I'm running into a strange issue with a few of our managed iOS devices. When someone tries to AirDrop photos to these devices, the receiving phone plays the AirDrop chime, but the prompt to accept or decline the…

iOS (419)

4 days ago

carter

Discussion

4 days ago

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

Our Apple Push Notification service certificate for Hexnode expired, and we no longer have access to the Apple ID that originally created it. We can create a new APNs certificate using a different Apple ID, but I’m trying to understand…

iOS (419)

4 days ago

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The Ultimate Guide to XDR (Extended Detection and Response)

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maevee

Discussion

4 days ago

Kiosk lockdown policy conflict after assigning user policy to tablet

I created a separate kiosk lockdown policy for one Android tablet, but the device was already associated with a user that had a different policy assigned. Now it looks like both policies are applying and the configurations are conflicting on…

Android (558) Kiosk (265)

4 days ago

astrid

Discussion

5 days ago

Where can I view all enrolled device details and portal activity logs?

Hey team, is there a dedicated section or tab on Hexnode to get more details about the enrolled devices like serial numbers, IP addresses, etc.

5 days ago

arthur

Discussion

5 days ago

Can Hexnode remotely delete photos from the DCIM folder on Samsung Knox Android Enterprise devices?

We manage several Samsung Knox devices enrolled as Android Enterprise Device Owner. Is there a way to remotely delete all photos from the devices using Hexnode? The photos are stored in the local DCIM folder. We are trying to avoid…

Android (558) Samsung Knox (41)

5 days ago

haniel

Discussion

5 days ago

Automatically group macOS devices by country during enrollment with Google Workspace authentication

We use Google Workspace user integration with Hexnode and want to group devices by country during enrollment. For Windows, we created separate enrollment profiles for each region and mapped each profile to a custom group, so devices get added to…

macOS (526)

5 days ago

lila_ace

Discussion

5 days ago

How do multiple Android kiosk policies apply on the same Galaxy tablet?

I have a few Samsung Galaxy tablets managed in Hexnode, and two different policies are assigned to the same devices. Both policies have kiosk lockdown configured. Do the kiosk settings from both policies combine, or does one policy overwrite the…

Android (558) Kiosk (265)

5 days ago

Welcome to Hexnode Connect!

Can I change a technician email address in Hexnode without changing their role?

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

Mandatory macOS software update screen during ADE enrollment delays onboarding

AirDrop not working

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

More From Hexnode

The Ultimate Guide to XDR (Extended Detection and Response)

Kiosk lockdown policy conflict after assigning user policy to tablet

Where can I view all enrolled device details and portal activity logs?

Can Hexnode remotely delete photos from the DCIM folder on Samsung Knox Android Enterprise devices?

Automatically group macOS devices by country during enrollment with Google Workspace authentication

How do multiple Android kiosk policies apply on the same Galaxy tablet?

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Welcome to Hexnode Connect!

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The Ultimate Guide to XDR (Extended Detection and Response)

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