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amelia-smith

Discussion

14 hours ago

WhatsApp backup restore failing on Android devices managed by Hexnode

A managed Android device is failing while restoring a WhatsApp backup from Google Drive. The error appears during the WhatsApp backup restore flow, and I’m trying to confirm whether a Hexnode policy could be blocking the backup/restore process or if…

14 hours ago

luke

Discussion

14 hours ago

Required Permissions screen closes instantly during Android enrollment

I’m enrolling a Lenovo Android tablet with Hexnode, but I’m stuck on the Required Permissions step. When I tap the toggle to enable a required permission, the Android settings screen opens and immediately dismisses, so I can’t manually turn the…

14 hours ago

maevee

Discussion

1 day ago

Hexnode UEM app not installing on replacement iPhone after enrollment

An employee lost an iPhone, and I’m setting up a replacement device. The new iPhone enrolled into Hexnode successfully, but the Hexnode UEM app is not downloading automatically after enrollment. In the device action history, the app install shows as…

App Management (606) iOS (535)

1 day ago

gareyy

Discussion

1 day ago

macOS bulk wipe from device group not showing in device history

I bulk wiped a group of macOS devices from a device group. The action shows on the main dashboard/activity area, but when I open each device, I don’t see the wipe listed in the device action history or activity feed.…

macOS (607) Remote Actions (137)

1 day ago

_ashur

Discussion

1 day ago

Blocking WhatsApp Web on macOS with Hexnode and checking browser history

I’m managing a few macOS devices and need to stop users from accessing the browser version of WhatsApp. I initially tried to do this with a custom script in Hexnode, but I couldn’t find the Execute Script option where an…

macOS (607) Scripts (114)

1 day ago

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amelia-smith

Discussion

2 days ago

Hexnode seats not freed after disenrolling inactive devices

We reached our license seat limit and tried to free up seats by disenrolling a few inactive devices. Some of those devices are no longer in use and probably will not come online again. How quickly should the released seats…

Remote Actions (137) Reports (45)

2 days ago

harold

Discussion

2 days ago

iPhone ADE enrollment error: “This account is not authorized for this action”

I’m trying to enroll a factory-reset iPhone 12 through Apple Business Manager/ADE. The phone goes through language, Wi-Fi, and setup normally, then shows the “Enroll this iPhone” screen. After I tap the enrollment button, it fails with: “This account is…

2 days ago

ed_evans

Discussion

2 days ago

Android kiosk screen timeout not working after disabling Keep Screen On

I’m using an Android kiosk policy and the device display stays on all the time. I set the screen timeout to 3 minutes under Android restrictions, but the screen still does not turn off. The confusing part is that Keep…

Android (702) Kiosk (346)

2 days ago

mo-chou

Discussion

2 days ago

Hexnode enrollment dashboard freezes when selecting AD user authentication

We’re trying to move from no authentication to Active Directory user authentication so we can send enrollment invite emails to specific users instead of the default unauthenticated user. When selecting AD user authentication in the enrollment invite flow, the Hexnode…

2 days ago

harold

Discussion

3 days ago

Android Clear Password command stays queued even though device is checking in

I had an Android phone that was actively checking in to Hexnode, but the Clear Password remote action would not complete. The action stayed queued even after restarting the device and trying another network. We eventually wiped the device after…

3 days ago

Welcome to Hexnode Connect!

WhatsApp backup restore failing on Android devices managed by Hexnode

Required Permissions screen closes instantly during Android enrollment

Hexnode UEM app not installing on replacement iPhone after enrollment

macOS bulk wipe from device group not showing in device history

Blocking WhatsApp Web on macOS with Hexnode and checking browser history

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Hexnode seats not freed after disenrolling inactive devices

iPhone ADE enrollment error: “This account is not authorized for this action”

Android kiosk screen timeout not working after disabling Keep Screen On

Hexnode enrollment dashboard freezes when selecting AD user authentication

Android Clear Password command stays queued even though device is checking in

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Welcome to Hexnode Connect!

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Leaderboard

Popular Tags

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