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Can Hexnode show last known location for offline Android devices?

Can Hexnode show last known location for offline Android devices?Solved

Participant

12 hours ago

We use Hexnode mainly to help find misplaced Android tablets. Some devices were left non-compliant and offline for several months, so they no longer show recent location details on the dashboard.

Is there any way to retrieve the last location of an Android device that is currently offline? Also, how can we make sure location tracking is enabled as a standard setting on all connected Android devices going forward?

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Marked SolutionPending Review

mary_romero

Hexnode Expert

17 minutes ago

Marked SolutionPending Review

Yes, Hexnode can show the last known location only if location tracking was enabled and the device had reported location data before it went offline.

For an offline device, Hexnode cannot trigger a new real-time location scan. However, any previously recorded location logs can be checked from:

1. Device Summary page

Go to Manage > Devices.
Select the offline device.
Open the Location History tab or Location section.
Check the last reported coordinates, address, and timestamp.

2. Location Reports

Go to Reports > Built-in Reports > Location Reports > Location History.
Filter by device or date range to view available location logs.

If the device was offline for months, there will be no new location entries during that offline period. Hexnode can only display the last location that was successfully reported before the device stopped checking in.

Regards,
Mary Romero

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Can Hexnode show last known location for offline Android devices?Solved

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