Hi everyone, I issued a Wipe device action to one of our managed devices, but the action has been stuck in “Pending” for quite some time.
The device hasn’t been wiped yet. Is the portal lagging or am I missing something?
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Replies (4)
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Hexnode Expert
23 hours ago
Jan 29, 2026
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Hi @sammyy , thanks for reaching out to us! In Hexnode UEM, a Wipe action will be “Pending” until the device successfully communicates with the Hexnode portal. This is an expected behavior if the device hasn’t checked in recently.
Could you please ensure that the device is actively checking in with the portal. You can verify this by navigating to Manage > Devices > Click the specified device and check the Last Check-in Time.
Regards,
Clara sterling,
Hexnode UEM.
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Participant
21 hours ago
Jan 29, 2026
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Thanks for the quick reply. I just checked the Last Check-in was actually 45 minutes ago. Although the device is powered on.
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Hexnode Expert
18 hours ago
Jan 29, 2026
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Thanks for checking that.
If the device is powered on but hasn’t checked in recently, I recommend you to manually trigger a device communication.
- Go to Manage > Devices.
- Click on the specified device.
- Select Actions > Scan Device.
This action triggers the Hexnode UEM portal to communicate with the device, and the pending “Wipe device” action will be executed automatically.
After initiating the scan, please monitor the “Action History” status.
Regards,
Clara sterling,
Hexnode UEM.
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Participant
15 hours ago
Jan 29, 2026
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Understood. The “Wipe device” action status is Success. Thanks for the clear explanation!
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