Hey,
I tried performing a Wipe action from Hexnode on one of our Windows devices, but it shows as “Not accepted by the device” in the Action History. I double-checked the policies, and there doesn’t seem to be any restriction/policy that could prevent the action.
Any idea what might be causing this?
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Hi @rose-wilson,
Thank you for reaching out! If the Wipe action isn’t being accepted even when no restriction policies are in place, it could be due to a missing or disabled Windows Recovery Environment (WinRE) on the device.
Here’s how you can verify and fix this.
Check if the PC Reset option is available:
On the Windows device, go to Settings > Update & Security > Recovery.
See if you can find and access the Reset this PC option.
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1 |
reagentc /info |
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1 |
reagentc /enable |
Once you’ve re-enabled the Windows Recovery Environment, try executing the Wipe action again from the Hexnode portal.
This should resolve the issue. Let us know how it goes; we’ll be happy to assist further.
Regards,
Ben Clarke
Hexnode UEM
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