Hi everyone, I noticed something odd with Hexnode. After updating TeamViewer directly on the end device, Hexnode started reporting the app as “missing.” I’m guessing it’s because the version doesn’t match the one we uploaded earlier. Has anyone else run into this issue? Any fixes?
17 Views
Replies (3)
Marked SolutionPending Review
Participant
1 day ago
Feb 16, 2026
Marked SolutionPending Review
Yep, that happens when the app version on the device doesn’t align with the one Hexnode has in its inventory. Hexnode basically thinks the app isn’t there anymore. I dont know how to fix it though.
Marked SolutionPending Review
Hexnode Expert
1 day ago
Feb 16, 2026
Marked SolutionPending Review
Thankyou for all of your valuable input!
Hexnode reports the app as “missing” when the version on the device doesn’t match the one in its app inventory.
To resolve this, we recommend uploading the updated TeamViewer application version into Hexnode’s app inventory and pushing it with the Required apps policy. This ensures Hexnode recognizes the latest version and prevents the app from being flagged as missing in the console.
Regards,
Mary Romero
Marked SolutionPending Review
Participant
1 day ago
Feb 16, 2026
Marked SolutionPending Review
This is really about workflow discipline. If you’re updating apps outside Hexnode, you’ll always run into mismatches.
Save
