I’m facing an issue where Remote View is not showing up for my Ubuntu device in the Hexnode portal. The device seems to be running normally, but I only have access via terminal, and I’m not seeing any remote control or view options. Could some please help me resolve this?
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Replies (2)
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Hexnode Expert
10 hours ago
Apr 10, 2026
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Hey @noah-blake, thank you for reaching out. The issue you’re experiencing typically occurs when the device is running in TTY mode (without a Graphical User Interface). Remote View and Remote Control require an active desktop session** to function properly. You can follow the steps below to resolve this:
1. Install Desktop Environment
Run the following commands to install the standard Ubuntu GUI:
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sudo apt update sudo apt install ubuntu-desktop -y |
2. Set GUI as default boot mode
Ensure the system boots into graphical mode:
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sudo systemctl set-default graphical.target |
3. Then, reboot the Device
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sudo systemctl set-default graphical.target |
4. Log in Using Xorg (Important)
After reboot:
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Click your username on the login screen
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Select the gear icon
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Choose “Ubuntu on Xorg” or “GNOME on Xorg”
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Log in with your password
5. Verify Session Type
Once logged in, open Terminal and run:
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echo $XDG_SESSION_TYPE |
Ensure the output you’re getting is x11
After completing these steps, the Remote View and Remote Control options should become available in the Hexnode UEM portal.
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Participant
8 hours ago
Apr 10, 2026
Marked SolutionPending Review
Thanks. That worked out.
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