Lost mode automation not responding when device returns to geofenceSolved

Participant
Discussion
3 weeks ago

Hey guys,

We’re running into a small issue with one of our geofencing automations in Hexnode.

We’ve got a manufacturing setup where devices are geofenced around the plant premises. The automation works like this, when a device moves out of the geofence, it turns non-compliant and Lost Mode gets enabled. Once the device comes back inside the defined zone, it’s supposed to turn compliant again and Lost Mode should be disabled automatically.

Now, everything works fine on the first half. When the device moves out, it turns non-compliant and Lost Mode gets triggered exactly as expected. But when it comes back inside the geofence, the device doesn’t switch back to compliant and lost mode stays Lost Mode on.

Has anyone else faced something like this?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
3 weeks ago
Marked SolutionPending Review

Hi, thank you for reaching out to Hexnode Connect.

By default, Hexnode checks a device’s location every 15 minutes, which means the geofence compliance scan also follows that interval. You can adjust this interval under Policies > Device Policies > General Settings > Location Tracking.

Because of this periodic tracking, there can be a slight delay between the device physically moving back inside the geofence and Hexnode registering that change. The system will only update compliance status once the next scheduled location scan occurs.

So, in your case, what’s happening is:

  • The device exits the geofence → Hexnode detects it in the next scan → marks it non-compliant and triggers Lost Mode.
  • When it returns → Hexnode hasn’t yet run the next geofence scan → so it hasn’t confirmed the “back inside” event → meaning the device stays non-compliant until that next scan.

Once the next location update is processed, the automation will mark it as compliant again, and the compliance-based actions (like disabling Lost Mode) will follow accordingly.

I hope this clarifies your issue. If not, or if you want further assistance, please feel free to reach out to us.

Best regards,
George
Hexnode UEM.

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