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Not possible to add iOS devices to DEP

Unified Endpoint Management Community Forums iOS Management Not possible to add iOS devices to DEP

  • This topic has 3 replies, 3 voices, and was last updated 4 months, 1 week ago by Grace Baker. This post has been viewed 171 times
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    • #5881 Score: 0
      Gowar

      Impossible to add iPhone into my Apple Business Manager to sync it to my Hexnode MDM.. It shows that the device cannot be added to DEP.

    • #5899 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      The device has to be purchased directly from Apple or participating Apple authorized resellers on or after 1st March 2011 to be added to DEP. Also, the device should be running iOS 7 or later.
      Please confirm if your device meets the specified requirements.

      Check out the help doc on enrollment of Apple devices through DEP for more info.

      Cheers!
      Grace Baker
      Hexnode MDM

    • #7083 Score: 0
      Quintin

      i was trying to enroll some appple devices to DEP portal but i received the error message- NOT-ACCESSIBLE. And the devices meet the above requirements.

    • #7090 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      The possible reason that you are receiving this message is that either the device you are trying to enroll is not DEP-eligible or already enrolled by another organization.
      To solve the error:

      Please check out our troubleshooting doc on enrolling devices in Apple Business Manager.

      Cheers!
      Grace Baker
      Hexnode MDM

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