Not possible to add iOS devices to DEP

Avatar
expand collapsive

Impossible to add iPhone into my Apple Business Manager to sync it to my Hexnode MDM.. It shows that the device cannot be added to DEP.

All Replies

  • Avatar

    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    The device has to be purchased directly from Apple or participating Apple authorized resellers on or after 1st March 2011 to be added to DEP. Also, the device should be running iOS 7 or later.
    Please confirm if your device meets the specified requirements.

    Check out the help doc on enrollment of Apple devices through DEP for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Avatar

    Quintin

    Participant

    Quintin

    Participant

    i was trying to enroll some appple devices to DEP portal but i received the error message- NOT-ACCESSIBLE. And the devices meet the above requirements.

  • Avatar

    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    The possible reason that you are receiving this message is that either the device you are trying to enroll is not DEP-eligible or already enrolled by another organization.
    To solve the error:

    Please check out our troubleshooting doc on enrolling devices in Apple Business Manager.

    Cheers!
    Grace Baker
    Hexnode MDM