How to change the email linked to billing in Hexnode?Solved

Hi there,

You can update the billing email directly from the Hexnode portal. Please follow these steps:

1. Log in to the Hexnode admin console.
2. Go to Admin → License → Subscription.
3. Open your current Subscription.
4. Navigate to Billing details.
5. Under Billing emails, click Add new email and enter the new email address.
6. After adding it, set the new email as Primary.

This will ensure all billing-related communications are sent to the updated email address.

Best Regards,
Isabel Lora
Hexnode UEM

Thanks for this! I tried following the steps, but I don’t even see “License” in my Admin tab. Is my console broken or something?

Your console’s fine, @haanaa ! 

That usually means your account doesn’t have permission to manage licenses. Only Admins or users with license access can see Admin → License → Subscription. You’ll need to ask your admin to either make the change for you or update your role. 

Best Regards, 
Isabel Lora 
Hexnode UEM 

Ah, got it. I thought something was wrong with my account. I’ll check with our admin and get the right access. Thanks, Isabel Lora, for clearing that up!

Jumping in here—can we add more than one billing email? We want both finance and IT to get the invoices.

Yes, you can add multiple emails under Billing emails. However, only one can be set as Primary. The primary email will receive official invoices and billing notifications, while secondary emails can be used for reference.

Best Regards,
Isabel Lora
Hexnode UEM

Glad I asked😄 —this cleared up a lot. Quick check: if I change the primary email now, will it mess with any old invoices or our current plan?

No worries @sebastin! It won’t touch your existing invoices or your active subscription. It only decides where future billing emails are sent.

Best Regards,
Isabel Lora
Hexnode UEM