Cancel action sent to the device

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Is there any way to cancel the action sent to a device? By accidently if we sent wipe action to the device, can it be stopped halfway?

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    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Hexnode lets you cancel the ‘pending’ actions.

    Please go to the ‘Manage’ tab and click on the desired device. You will be directed to the device summary page. Navigate to ‘Action History’ and all the actions sent to the device will be displayed there. For the actions that have the status as ‘Pending’, at the end of the same column you will be able to find a cross symbol. You can click on it to cancel the particular action.
    The wipe or any other action once initiated, cannot be canceled.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Keanu

    Keanu

    Participant

    Keanu

    Participant

    Is there any case such that the Hexnode will automatically wipe the device?

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    Thomas Specter

    Hexnode

    Thomas Specter

    Moderator

    Hi Keanu,

    Thank you for reaching out to us.

    There is a condition which can wipe devices automatically, once a preconfigured threshold is breached. This condition is present in the Password policy of mobile devices, like Android and iOS, and computers which run on the Windows platform.

    Upon opening a policy and navigating to the “Device Password” section of Android/ iOS/ Windows -> you will find an option named “Failed attempts (After the specified number of failed attempts, the device data will be wiped automatically)”. Configuring this, shall wipe your devices after the set number of incorrect passwords are entered on the device.

    You can have a look at the image of this policy below:

    Apart from this, we do have an option to wipe the devices using individual actions. This is performed by navigating to Manage -> Opening a device -> Actions -> Wipe Device. You can have a look at the image below.

    Cheers!

    Thomas Specter
    Hexnode MDM