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Cancel action sent to the device

Unified Endpoint Management Community Forums General Cancel action sent to the device

  • This topic has 3 replies, 4 voices, and was last updated 1 month, 4 weeks ago by Thomas Specter. This post has been viewed 233 times
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    • #4093 Score: 0
      Joan

      Is there any way to cancel the action sent to a device? By accidently if we sent wipe action to the device, can it be stopped halfway?

    • #4158 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      Hexnode lets you cancel the ‘pending’ actions.

      Please go to the ‘Manage’ tab and click on the desired device. You will be directed to the device summary page. Navigate to ‘Action History’ and all the actions sent to the device will be displayed there. For the actions that have the status as ‘Pending’, at the end of the same column you will be able to find a cross symbol. You can click on it to cancel the particular action.
      The wipe or any other action once initiated, cannot be canceled.

      Cheers!
      Grace Baker
      Hexnode MDM

    • #7671 Score: 0
      Keanu

      Is there any case such that the Hexnode will automatically wipe the device?

    • #7675 Score: 0
      Thomas Specter
      Moderator
      1 pt

      Hi Keanu,

      Thank you for reaching out to us.

      There is a condition which can wipe devices automatically, once a preconfigured threshold is breached. This condition is present in the Password policy of mobile devices, like Android and iOS, and computers which run on the Windows platform.

      Upon opening a policy and navigating to the “Device Password” section of Android/ iOS/ Windows -> you will find an option named “Failed attempts (After the specified number of failed attempts, the device data will be wiped automatically)”. Configuring this, shall wipe your devices after the set number of incorrect passwords are entered on the device.

      You can have a look at the image of this policy below:

      Apart from this, we do have an option to wipe the devices using individual actions. This is performed by navigating to Manage -> Opening a device -> Actions -> Wipe Device. You can have a look at the image below.

      Cheers!

      Thomas Specter
      Hexnode MDM

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