Hi everyone, I can’t scan the QR code to enroll my new Realme 13 Pro 5G phones into Hexnode using Android Enterprise Device Owner mode. These devices were bought in China and don’t have Google Play services. How do I get past this?
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Replies (2)
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Hexnode Expert
4 weeks ago
Jan 22, 2026
Marked SolutionPending Review
Hey @clauss ,
Since the device doesn’t support Google Play services, you can use Android Debug Bridge (ADB) as an alternate enrollment method. With ADB, you can provision the device as a Device Owner and complete the enrollment successfully.
Regards,
Simon Scott
Hexnode UEM
Marked SolutionPending Review
Participant
4 weeks ago
Jan 22, 2026
Marked SolutionPending Review
I followed the ADB enrollment steps from the documentation, and it worked perfectly!
Thanks @simon_scott
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