What's new 
I have an iPad enrolled in Hexnode that needs to be handed over to a new user. I want it to behave like a new device, with all previous user data, saved content, and settings removed. What is the right Hexnode action for this? Also, after wiping it, do I need to run a Scan Device action?
8 Views
Replies (3)
Marked SolutionPending Review
Hexnode Expert
15 hours ago
Jun 11, 2026
Marked SolutionPending Review
Hello @richard_hank ,
For this use case, use the Wipe Device action.
Steps:
1. Go to Manage.
2. Select the iPad.
3. Open Actions.
4. Choose Wipe Device.
5. Confirm the action.
This erases the device data and resets the iPad. Before sending the wipe command, make sure the device is online and actively checking in with the Hexnode UEM portal so that it can receive the command successfully.
A Scan Device action is not required after the wipe. If you only want to refresh device details before performing the wipe, you can run Scan Device first. Once the wipe completes, the device may show as disenrolled because the management profile is removed during the reset.
Regards,
Simon Scott
Hexnode UEM
Marked SolutionPending Review
Participant
12 hours ago
Jun 11, 2026
Marked SolutionPending Review
So the next step is just to enroll it again before giving it to the new user?
Marked SolutionPending Review
Hexnode Expert
8 hours ago
Jun 11, 2026
Marked SolutionPending Review
Yes. After the wipe, the iPad has to be re-enrolled in Hexnode UEM before it can be managed again. Once re-enrolled, policies, apps, restrictions, and other configurations can be applied again for the new user.
Save