Policy not automatically applying to refurbished iPads enrolled via Apple Configurator and ABMSolved

Hello,

Thanks for reaching out to Hexnode Connect.

Apple Business Manager does not have the option to pre-select a specific MDM enrollment profile. ABM simply points the device to your Hexnode MDM server. Hexnode then takes over during activation to assign the configured settings.

Regarding the policy application, the need for secondary factory resets occurs if the enrollment profile is modified after the payload has already been deployed, or if the devices are activated before a proper sync. When a profile status is Assigned, it is in a pending state. It changes to Pushed only after the device completes the Setup Assistant. Any subsequent changes to that enrollment profile will require a full factory reset to take effect.

The Solution:

To avoid these secondary resets and ensure policies apply seamlessly, we recommend utilizing Dynamic Device Groups instead of tying the policy directly to the ADE enrollment profile.

1. Navigate to Manage > Device Groups in your Hexnode console.
2. You can either use the pre-existing iOS Default Group (which automatically captures all enrolled iOS devices) or select Create Dynamic Group to build a custom group based on specific device criteria.
3. Associate your warehouse lockdown policy directly to this Dynamic Group.

By using this method, the moment your iPads enroll into Hexnode, they will dynamically populate into the group and immediately receive the associated policies over the air, bypassing the need for additional factory resets.

I hope this helps. If you find any more issues or need further assistance feel free to reach out.

Best regards,
George,
Hexnode UEM