[Chris Hexnode 25 February 2022 Chris Moderator]

Hey there, @dylan21. I understand the challenge you are having right now but let me assist you with your concern.

With regards to the reported issue, you must have enabled the device pairing restriction (Allow iTunes Pairing) while configuring the DEP Configuration Profile during the enrollment process, which is why the restriction popup was displayed on the device. To disable this restriction, the device will have to be wiped and re-enrolled again, only this time unchecking the Allow iTunes Pairing option when configuring the DEP Configuration Profile. As for your current situation, a workaround would be to perform an iCloud backup on the device and then restore the backup on another iPad that doesn’t have the device pairing restriction enabled. Make sure that the Backup option under Restrictions > Allow iCloud Settings is checked to enable iCloud backup on the device.

Please note that the device pairing restriction in the DEP Configuration Profile has been deprecated and is no longer supported from iOS 13 and iPadOS 13.1. Instead, you can configure the Prevent pairing with non-Configurator hosts option under Advanced Restrictions > Allow Security and Privacy Settings to enable/disable device pairing with a computer other than the supervising host with Apple Configurator 2 installed.

Hope this helps. Do reach out if you’ve further queries.

Cheers!
Chris Wheeler
Hexnode UEM

[dylan21 Participant 27 February 2022 dylan21 Participant]

This was really helpful! Thanks.

[Chris Hexnode 28 February 2022 Chris Moderator]

Glad to hear that! Good luck for your games. ✌️

[Koen Participant 6 March 2022 Koen Participant]

Useful thread this one. I’ve 2 questions though,

1. Can the ipad only be connected to a Mac? I use a Windows desktop.
2. Which is the supervising host that the device can connect to if ‘Prevent pairing with non-Configurator hosts’ option is checked?

[Chris Hexnode 7 March 2022 Chris Moderator]

Thanks for reaching out to us, @koen.

You can directly connect your iPad to either a Mac or a Windows PC as long as the Prevent pairing with non-Configurator hosts setting under Advanced Restrictions > Allow Security and Privacy Settings remains unchecked in the policies associated with the device.

Regarding your second query, the ‘supervision host’ refers to the Mac with Apple Configurator 2, using which the devices were first supervised.

Cheers!
Chris Wheeler
Hexnode UEM

[Koen Participant 9 March 2022 Koen Participant]

So if I understand correctly, checking the ‘Prevent pairing with non-Configurator hosts’ setting will only allow me to connect my ipad to a Mac. Right?

[Chris Hexnode 10 March 2022 Chris Moderator]

Yes, but not all Macs, though. You’ll only be able to connect to the Mac with Apple Configurator 2 installed, which was used to supervise the device initially.

Do reach out if you’ve got more questions.

Have a great day!
Chris Wheeler
Hexnode UEM