Hey, is it mandatory that the device should be connected to the internet for actions like shutting down or locking device in Hexnode?
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Replies (9)
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Participant
5 days ago
Jan 19, 2026
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@haanaa , For remote actions, I think an active internet connection is very much required.
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Participant
5 days ago
Jan 19, 2026
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@alice_grey , if so, why is the remote action still stuck in “pending” status for me even though the device is connected to the office Wi-Fi? The Wi-Fi network is working fine, too.
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Participant
5 days ago
Jan 19, 2026
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If the Wi-Fi network is functional, maybe the device has some other issues?
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Hexnode Expert
5 days ago
Jan 19, 2026
Marked SolutionPending Review
Hello @haanaa , Any remote action available in the Hexnode UEM console requires an active internet connection. Since your device is connected to the internet, could you please provide the last checked-in time for your device?
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Participant
5 days ago
Jan 19, 2026
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@elle_reed , the last check-in time for the device showed “30 mins”, even after I initiated the remote action.
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Hexnode Expert
5 days ago
Jan 19, 2026
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@haanaa , The last check-in time showing a past time, instead of now indicates that there is an issue with the communication between the device and the Hexnode server. Please try initiating the Scan device remote action and restarting the device to reestablish communication.
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Participant
5 days ago
Jan 19, 2026
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@elle_reed , the “Scan device” action is also stuck in Pending now, I did restart the device.
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Hexnode Expert
5 days ago
Jan 19, 2026
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@haanaa , Please try switching your Wi-Fi connection to a different one.
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Participant
5 days ago
Jan 19, 2026
Marked SolutionPending Review
@elle_reed , it was indeed the problem of the Wi-Fi connection. Once I switched to a different network, both Scan device and Lock device were successful. Thanks, Moderator!
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