Hi everyone. I’m trying to push updates and actions to a device that is currently in Kiosk mode, but every action is getting cancelled or rejected. When I open the action details, the error shown is “Action re-initiated”.
Has anyone seen this before? I’m not sure if this is related to Kiosk mode or if there is something else going on.
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Hello,
Thanks for reaching out to Hexnode Connect.
The Action re-initiated status typically appears when Hexnode attempts to send a command again, but the device is completely unavailable to receive it. This is almost always a connectivity issue rather than a problem caused by Kiosk mode itself.
If all commands are failing together, the device is likely offline. Here is how you can verify and resolve this:
Once the device reconnects to the network, any queued actions will process normally and stop getting cancelled.
I hope this helps get your device back online! If you find any more issues or need further assistance, feel free to reach out.
Best regards,
George,
Hexnode UEM
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