Unable to Install Apps via Apple Configurator 2

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Need help, peeps. Tried pushing apps via AC2 and it shows the error message “Unable to Verify App. A connection to the App Store is required for the first launch of [app name] on this iPad. Please connect to the internet and try again.”
Ofc, I’m connected to the internet and using the latest version. So what went wrong??
Please please please… someone find a solution!

All Replies

  • Hexnode

    Gabriel Galbraith

    Moderator

    Thanks for reaching out to us, @Nylah!
    The apps that you want to deploy via Apple Configurator 2 should have been purchased from the App Store, with the same Apple ID at least once before deployment. Ensure that the Apple ID on the device and the one given in Apple Configurator 2 are the same as the one from which the app was purchased earlier.

    Hope this solves your dilemma.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM