On pushing password clearance action it says that the user hasn’t activated the password token

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What does this mean: User hasn’t activated the password token in the Hexnode for Work app. Activate password token to clear the device password. I had pushed clear passcode action from portal to Samsung device.

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    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    For the password clearance action to work, the user will have to activate the password token in the Hexnode for Work app once. You are receiving the above message appears as this token is not activated in the app.
    Please use the below screenshot for a reference:

    Screenshot 2020-03-27 at 1.03.19 PM

    Wanna know more? Check out our help doc on password clearance.

    Cheers!
    Grace Baker
    Hexnode MDM

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    Dustin

    Participant

    Dustin

    Participant

    Will this clear the device password, if I have enrolled my device in profile owner mode?

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    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    If the device is enrolled in Android Enterprise as Profile Owner, the password clearance action will clear only the password of the Work Profile.

    Cheers!
    Grace Baker
    Hexnode MDM