Multiple device enrollments under same user

Avatar
expand collapsive

Say a user has multiple devices with different OS. Can we enroll these devices under same user and manage the devices through Hexnode?

All Replies

  • Zach Goodman

    Zach Goodman

    Hexnode

    Zach Goodman

    Moderator

    Hi @roros, thanks for reaching out to us!

    It is possible to enroll multiple devices under the same user. You can either enroll new devices under the user or reassign already enrolled devices to the user. Hexnode UEM supports enrolling Android, iOS, macOS, Fire OS, Windows, and tvOS (Apple TV) devices and you get multiple enrollment options.

    Here are some ways by which devices can be newly enrolled under a user with Hexnode –

    1. Enrollment Request – By sending an enrollment request to the user’s registered email address, the user can get the enrollment link on all his signed-in devices. You may also send an enrollment request to the user’s phone number or send a QR code which the user can scan on his devices to enroll. Learn more about sending enrollment requests.
    2. Self Enrollment – The User may also follow the self-enrollment method to use their local or directory credentials and enroll their devices on the Hexnode UEM console. Learn more about Self-Enrollment by referring the Help Center documentation.
    3. Open Enrollment – You can also enroll all devices under a user without any additional authentication by simply entering the portal name using the Open Enrollment method.

    Please refer our complete reference on device enrollment on Hexnode UEM to find the enrollment method best suited to your use case.

    To reassign an already enrolled device to the user you can do the following –

    1. Select Manage from the Menu bar in the portal.
    2. Select Devices to list all devices and select the required devices.
    3. Select the Actions dropdown button and find the Change Owner option.
    4. Select Change Owner to bring up a pop-up window. Select your domain and the user.
    5. Apply the change by clicking Assign.

    Read the Help Center documentation for a detailed description.

    Hope I was able to help.
    Cheers!
    Zach Goodman
    Hexnode UEM

  • Avatar

    Roros Mercia

    Participant

    Roros Mercia

    Participant

    These techniques are very device specific. It is better if we can add all the devices before enrollment and assign users to it. So it can be faster and we don’t need to configure every time.

  • Zach Goodman

    Zach Goodman

    Hexnode

    Zach Goodman

    Moderator

    @roros, If what you need is the ability to match users and devices from one place, the better way to do this would be the Pre-approved enrolment technique. Here, you need to manually enter the device serial number, platform, user name, and certain other fields in a CSV file and upload to Hexnode UEM under Enroll > All Enrollments > Enterprise > Pre-approve. The devices will get automatically listed on the console’s Manage page and enrollment requests will be sent as email or text messages to the users.
    When any device listed in the CSV file enrolls, the device gets assigned to the user specified.

    Cheers!
    Zach Goodman
    Hexnode UEM