I cannot enter sign in to my device using Google Workspace credentials when using Hexnode AccessSolved

Hey @alice_grey , have you tried tinkering with the access permissions for the LDAP client you just created?

I noticed that the Verify user credentials setting was in the “no access” option by default, so I changed it to “Entire domain (Parent)”. That’s how it should work, right? 

Yes, since you have changed it to the entire domain, all the users with a Google Workspace credential under your organization should be able to sign in to their devices using them. I am not sure what is happening here.

Hello @alice_grey , the changes made to the Google Admin Console settings for your LDAP Client will take up to 24 hours to take effect. Since the Verify user credentials access permission was set to Entire domain (Parent), the users in your organization will be able to sign in to their devices using their Google Workspace credentials after this time frame. When the user selects Login with a work account in the sign screen in their Windows device, the Google sign-in page asks for the email and further the password will be displayed, which the users can use to sign in to their Windows devices.

Regards,
Elle Reed,
Hexnode UEM.

The time frame is the issue here!  @alice_grey , did your users try to sign in immediately after you set up the client?

Yes, they did try as soon as I set it up. Now we waited for 24 hours, and it worked perfectly. Thank you so much,  @elle_reed  and  @emersyn .