Hi, I noticed an “Inactive Devices” count on the Hexnode dashboard/reports section. What decides when a device gets marked as inactive? Is there a fixed number of days after the device stops checking in, or is this something that can be changed?
11 Views
Replies (3)
Marked SolutionPending Review
Hexnode Expert
6 days ago
Jun 01, 2026
Marked SolutionPending Review
Hi @harold,
The inactive device period is not a fixed value in Hexnode. It is configurable by the administrator for the portal. To view or change the inactivity duration, go to: Admin > General Settings > Inactivity Settings > Mark Inactivity. The value configured there determines when devices are flagged as inactive in the dashboard and reports.
For more information, check out the help documentation on Inactivity Settings.
Regards,
Sienna Carter
Hexnode UEM
Marked SolutionPending Review
Participant
5 days ago
Jun 02, 2026
Marked SolutionPending Review
So if our portal shows some devices as inactive, it is based on whatever value is set under Mark Inactivity, not a Hexnode-wide default?
Marked SolutionPending Review
Hexnode Expert
5 days ago
Jun 02, 2026
Marked SolutionPending Review
Hi @harold.
The inactive status depends on the inactivity timeframe configured in your portal. If the setting is changed, Hexnode uses the updated threshold to determine when devices should be marked as inactive.
Regards,
Sienna Carter
Hexnode UEM
Save
