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Ran a 30-day inactive device audit in Hexnode today and found way more devices than I expected 😅
Some users are still working normally but their devices haven’t checked in for weeks. How do you guys usually handle this?
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Replies (6)
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Participant
2 months ago
May 04, 2026
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We don’t remove them immediately anymore.
A lot of ours were just devices with dead batteries sitting somewhere unused.
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Participant
2 months ago
May 04, 2026
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We had a few where the battery was fine too. Those ended up being devices that stopped syncing because of battery saver settings.
Opening the Hexnode app fixed it.
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Participant
2 months ago
May 05, 2026
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Good to know honestly. We were assuming inactive = device gone.
Do you contact the user first?
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Participant
2 months ago
May 05, 2026
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Yeah. Usually:
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Send Scan Device
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Wait a bit
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Ask user to open the app
That fixes a surprising number of devices.
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Participant
2 months ago
May 05, 2026
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We also started checking the inactive devices report every month now. Much easier than waiting until the list gets huge.
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Participant
2 months ago
May 05, 2026
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Makes sense. We’ve mostly been ignoring the report unless there’s a problem. Probably should start reviewing it regularly.
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