We’re finally starting our SOC 2 journey. For those who don’t know, it’s basically a “trust audit” to prove we aren’t being reckless with customer data.
The problem? I’m getting quotes that are all over the place. One guy sounded like he was reading from a script, and another firm was so “corporate” I felt like I was being interviewed for a loan. How do you find an auditor who actually gets a fast-moving tech company?
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The “Price Trap” is real. Don’t just go with the cheapest bid. I once worked with a firm that quoted us half the price of everyone else, but they were Dinosaur auditors.
They didn’t understand The Cloud (like AWS or Azure). They kept asking for “signed paper logs” for things that happen automatically in our software. I spent three weeks just explaining our tech to them. You want an auditor who knows how modern software is built, or you’ll pay for that “cheap” audit with your own sanity and time.
Adding to what @akemi said, ask them how they want the Evidence (the proof that you’re actually doing what you say).
If they ask you to email them 200 screenshots of your settings, run. That is a nightmare for your engineers. Look for a firm that is Automation friendly. This means they can plug into your systems and see the proof automatically. My rule of thumb: If the auditor loves spreadsheets more than APIs, they aren’t the right partner for a tech company.
One practical tip: Think about the Brand Name on the final report.
If you’re doing this audit because you want to sell your software to a huge company or a bank, they’re going to check who signed your audit. If it’s Bob’s Discount Auditing, they might not trust it. You don’t need a massive, overpriced firm, but you need a name that people recognize. Ask them: “Can I see a sample report?” If it looks professional and clear, you’re on the right track. If it looks like a high school essay, your customers will think your security is amateur too.
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