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Hey folks, I’m having an issue with geolocation on one of our iPads. The location just won’t update. When I checked on the device, it showed an error saying the location tracking feature is disabled via policy. Anyone run into this before?
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Replies (3)
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Hexnode Expert
6 months ago
Dec 10, 2025
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Hey there!
Here are a few checks that can help pinpoint the cause of the issue:
- Hexnode UEM app installed – The app needs to be on the device for location tracking.
- Internet connectivity – Ensure the iPad is online so it can send location updates.
- Location Services – On the device, go to Settings > Privacy & Security > Location Services. For the Hexnode app, make sure the permission is set to Always.
- Policy configuration – Check the applied policy and confirm Location Tracking is enabled and the update interval is configured correctly.
- Sync the Hexnode app – After any changes, open the Hexnode app and tap Sync to push updated settings.
Try these and let us know what you find!
Best Regards,
Isabel Lora
Hexnode UEM
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Participant
6 months ago
Dec 10, 2025
Marked SolutionPending Review
Jumping in here — if you’re on iOS 26, Apple moved some of the privacy menus around. The Location Services path looks a bit different now, so you might have missed the option for setting the Hexnode app to “Always.” Worth double-checking!
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Participant
6 months ago
Dec 10, 2025
Marked SolutionPending Review
Ah, that might be it! Yep, the device is on iOS 26. I’ll check the new location settings path and update the permission. Thanks!
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