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I was trying to enroll an iPad into Hexnode using Apple Configurator and kept running into an error during the preparation/enrollment flow. The iPad was still on the setup screen, and I started the Apple Configurator process before completing the Wi-Fi step. Is Wi-Fi required before preparing the device, or should Apple Configurator handle that automatically?
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Hexnode Expert
1 day ago
Aug 03, 2026
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Yes, the iPad must have an active network connection during the Apple Configurator enrollment flow. If the device is not connected to Wi-Fi before or during setup, the preparation process can fail because the iPad cannot contact Apple and the MDM server to complete supervision and enrollment.
Try the following:
- On the iPad setup screen, go to the Wi-Fi selection step.
- Connect the iPad to the required Wi-Fi network.
- Continue through the setup prompts until the device reaches the next setup stage, such as Location Services.
- Return to Apple Configurator and prepare the iPad again.
- Follow the on-screen prompts until the device is supervised and enrolled in Hexnode.
If the iPad does not stay connected or returns to the Wi-Fi selection screen, reconnect it to Wi-Fi and continue the setup flow before retrying the preparation.
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