[Chloe Hexnode 13 December 2023 Chloe Moderator]

Hello @Eugene,

I’m glad you brought up the issue. Have you checked if Location Services has been enabled on your device end?

[Eugene Participant 14 December 2023 Eugene Participant]

Yes, location services have been enabled and Hexnode MDM app has been granted location permission too. Sometimes when I execute the scan device location action, I’m getting a badge notification on the Hexnode MDM app. When I open it there’s no new message but eventually the action becomes Success, and the location gets fetched.

[Chloe Hexnode 14 December 2023 Chloe Moderator]

@Eugene, this issue occurs because the Hexnode MDM app needs to be running in the background for a successful location scan on iOS devices. If the Hexnode MDM app is not running in the background or has been killed/terminated by the operating system, the Scan Device Location action may stay in the Pending status. In such cases, the Hexnode MDM app needs to be opened, and the sync icon clicked manually from the device for the scan to be successful.

Best regards,
Chloe Edison
Hexnode UEM