General MDM queries

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Got some MDM related questions that require urgent answers –
1.What are pre-approved devices.
2. How do you undo supervision?

Any & all help is much appreciated! Thanks, in advance.

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  • April Watson

    April Watson

    Hexnode

    April Watson

    Moderator

    Hey Gretchen, thank you for reaching out to us!

    These features are commonly available on many UEM platforms. With Hexnode UEM, these can be executed very easily! Here are your answers:

    1. Devices on which an IT admin can assign policies and configurations even before the enrollment process is completed are called pre-approved devices. All configurations and restrictions can be applied to these devices. As soon as the enrollment process is completed, the configured policies will be automatically associated with the devices.

      You can know more about the Pre-Approved Enrollment of devices here.

    2. To remove supervision from your devices, all you need to do is reset your device. This is the simplest method, provided your device is not DEP enrolled. You can also remove supervision using Apple Configurator 2. Simply connect the device to a Mac that has Apple Configurator 2, go to “Advanced” and select “Erase all content and settings.” If the devices are DEP enrolled, then supervision can be removed from the Hexnode portal. Just head on to Admin > Apple DEP > DEP Configuration Profiles. Choose your configuration profile and uncheck “Enable Supervision”. Save the changes to your profile and wipe the device for the changes to reflect on the device.

    Hope this clears your query.

    Cheers!
    April Watson
    Hexnode UEM

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    Kaspar

    Participant

    Kaspar

    Participant

    Regarding Windows – is it possible to lock them remotely?

  • April Watson

    April Watson

    Hexnode

    April Watson

    Moderator

    Hey Kaspar, thanks for reaching out to us!

    Yes, the remote action “Lock Device” in the Hexnode portal allows you to remotely lock your devices.

    Have a look at How to remotely lock a device here.

    Hope this clears your query!

    Cheers
    April Watson
    Hexnode UEM

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    Darcy

    Participant

    Darcy

    Participant

    Does work container require different password or does it unlock when device unlocks (Android)

  • April Watson

    April Watson

    Hexnode

    April Watson

    Moderator

    Hey Darcy, thanks for reaching out to us!

    If you have set up a password for your work container on Android devices, you will be asked to type in the work profile password when you want to access a work app. If both the device password and the work profile password are the same, then it needs to be entered only once to unlock both.

    Have a look at How to Set Password Rules for Android Enterprise Container here.

    Hope this clears your query!

    Cheers!
    April Watson
    Hexnode UEM