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Exchange Active Sync Policy is not effective on the Samsung Knox device

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Hi folks,

I’ve been trying to deploy an Exchange ActiveSync policy to a couple of Samsung devices enrolled via the Knox portal, but nothing reflects on the device end. Tried multiple times on different devices and by connecting to different networks. But all efforts are in vain. Please help me out!

11 July 2023
Tags:
android samsung Knox

All Replies

  • Hexnode

    24 July 2023

    Peter

    Moderator

    Hi @_patricia_,

    Unfortunately, the Exchange ActiveSync policy support has been deprecated by Samsung for Knox 3.2.1 and later versions. Therefore, the Exchange ActiveSync policy in Hexnode will no longer be effective on Knox devices running Android 9 (Pie) and later.

    Cheers!
    Peter Templeton
    Hexnode UEM

    • This reply was modified 9 months, 1 week ago by  Peter.

    24 July 2023

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