Not able to sign in to Samsung account

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After enrolling my Samsung devices into Hexnode, I was trying to add my Samsung account in the Knox deployment app and I’m getting an error message saying that the process has failed.

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  • Hexnode

    Chris Coleman


    Hey Opheli,

    Thank you for reaching out to us!

    When you whitelist a URL using the Web Content Filtering feature, you will only be able to access the whitelisted URL as all the other URLs will be backlisted. Hence, you will not be able to sign in to your Samsung account as the Samsung URL will also get blacklisted. You can remove the policy and try again.

    Hope this clears your query.

    Chris Coleman
    Hexnode UEM

  • Participant



    You were right! Upon removing the policy, I was able to login to my Samsung account successfully. A small doubt too whether the apps will get blacklisted upon configuring web content filtering in my devices.?