It seems I have found a bug in your product. I created a new custom EULA and set it as the default, with English as the default language. However, whenever I try to enroll a device, the old EULA still appears instead of the new one. I’m certain the changes were saved. Could you please look into this and fix it ASAP?
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Replies (3)
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Hexnode Expert
Oct 10, 2025
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Hi @penelope,
Thanks for reaching out to us.
We attempted to reproduce this on our end but couldn’t observe the issue.
Could you please check if a language profile has been created under Admin > Brand Customization > Enrollment Page Customization?
If a language profile is present and has its own EULA configured for the same language as the default language, the EULA from the language profile will take priority over the global EULA.
If that’s not the case, we’ll be happy to troubleshoot further.
Cheers,
Eden Pierce
Hexnode UEM
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Participant
Oct 13, 2025
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Ah, that seems to be the issue. There was a language profile created earlier by our previous IT admin, and I must have overlooked it. I’m still getting used to managing the platform. I guess I jumped the gun on this one.
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Hexnode Expert
Oct 15, 2025
Marked SolutionPending Review
Hey @penelope,
Glad we could get that sorted!
If you have any more questions or need further assistance, feel free to reach out.
Cheers,
Eden Pierce
Hexnode UEM
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