Enrolling unmanaged, unsupervised iOS to Hexnode without losing data.

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Hey,
Need to enroll iPhones of few of r employees to Hexnode. Shld be supervise too. Here is the catch – they shouldn’t lose apps and data on device. How to do this ? Don’t tell me to use icloud. I already know that. The question is HOW?

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    Chad

    Participant

    Chad

    Participant

    @Glenn Sorry mate. I think if you restore app and datas from the iCloud of an unsupervised device to the same device it remain unsupervised.

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    Bernard

    Participant

    Bernard

    Participant

    @Glenn You can make device supervised and enroll in MDM without losing data. So hurray!! bad news: don’t remember how to do. But I think its veyr hard. So good luck with that!!

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hi Glenn,

    Thanks for reaching out to us.

    You can make the device managed and supervised without losing data but would require two devices that use the same Apple ID. Given below are the steps (a bit lengthy, I am afraid) to do the same:

    1. Backup the device of your employee.
    2. Take another iPhone and restore this backup. To do this, Go to Settings > General > Reset, then tap Erase All Content and Settings. Continue setting up the phone and select Restore from iCloud Backup when the page to backup Apps and Data appears. Once the restoration is completed, backup this device.
    3. Reset the device of the employee back to factory settings. Go to Settings > General > Reset, then tap Erase All Content and Settings.
    4. Now, you can supervise and enroll the device by using DEP or Apple Configurator 2. When selecting steps to skip at the time of setting up the phone, do not skip backup and restore and Apple ID and sign-in
    5. Start setting up the employee’s phone. When you reach the page to backup Apps and Data, choose Restore from iCloud Backup. Make sure to restore from the backup that was created on the other device. Continue with the rest of the setup.
    6. The device will automatically be supervised and managed by Hexnode once you finish setting up the phone.

    Hope that helped.

    Cheers!!
    Deborah Timothy
    Hexnode UEM

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    Easton

    Participant

    Easton

    Participant

    wAit.  I cannot restore a backup from same device because it is DEP enrolled?

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    Bernard

    Participant

    Bernard

    Participant

    @Easton No problem. I have done it.

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hi Easton,

    Thanks for reaching out to us.

    You will not face any difficulty in restoring a backup of a DEP enrolled device to the same device. The supervision state and MDM profile will be restored from the backup. The device will retain its supervision and MDM profile. @Glenn had to take the long way out because he had to supervise a device without losing data.

    Cheers!!
    Deborah Timothy
    Hexnode UEM