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Enrollment error in iPhoneSolved

4 years ago

Hi Guys,
I am enrolling an iPhone into Hexnode and I get the following error:
The new MDM payload does not match the old payload.
What can I do now?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review

Hey, Thanks for reaching out to us.

This error might be because the device has an MDM profile already installed in it.
Please follow the below steps to remove the existing profile:

  1. Please go to Settings-> General on the device.
  2. Select Profile and Device Management and click on Hexnode MDM (if the device was previously enrolled in it) or name of the MDM provider in which the device was enrolled. Scroll down and select Remove Management and click Confirm. 

Please note that you will not be able to remove the profile using this method if it was created by Apple Configurator and is password protected or is DEP enrolled.

Need more info? Have a look at the common errors and solutions while enrolling iOS or macOS devices!

Grace Baker
Hexnode MDM