Disabling Factory Reset Protection

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Hello.
Can the factory reset protection in Android be disabled from the portal? One of our employees has left the company and I need to reset the device. But since FRP is enabled, I am afraid we won’t be able to use the device again.

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  • Gabriel Galbraith

    Gabriel Galbraith

    Moderator

    Gabriel Galbraith

    Moderator

    Hi there, @Boaz! Thanks for reaching out to us.

    No worries, you can disable FRP from Hexnode portal! Under Policies tab, choose an existing/new policy, navigate to Android, and select Advanced Restrictions. When you scroll down, you can see Factory Reset Protection at the end of the page. From the dropdown list, choose Disable Factory Reset Protection. Now, you will be able to reset and use the device without the Google password.

     

    Disabling Factory Reset Protection

     

    Hope that answers your query.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM

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    Kardal

    Participant

    Kardal

    Participant

    so what about the bypass feature? what does that do?

     

  • Gabriel Galbraith

    Gabriel Galbraith

    Moderator

    Gabriel Galbraith

    Moderator

    Thank you for reaching out, @Kardal!

    The Bypass Factory Reset Protection feature enables you to log in to a device locked in factory reset protection mode. This can be done by entering a G-Suite or Google Account ID instead of Google account verification. This will help you in scenarios where you don’t know the previously configured Google account credentials.

    Hope that helps.

    Cheers!
    Gabriel Galbraith
    Hexnode UEM