[Gabriel Hexnode 8 April 2021 Gabriel Moderator]

Hi there, @Boaz! Thanks for reaching out to us.

No worries, you can disable FRP from Hexnode portal! Under Policies tab, choose an existing/new policy, navigate to Android, and select Advanced Restrictions. When you scroll down, you can see Factory Reset Protection at the end of the page. From the dropdown list, choose Disable Factory Reset Protection. Now, you will be able to reset and use the device without the Google password.

 

 

Hope that answers your query.

Cheers!
Gabriel Galbraith
Hexnode UEM

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[Kardal Participant 8 April 2021 Kardal Participant]

so what about the bypass feature? what does that do?

 

[Gabriel Hexnode 8 April 2021 Gabriel Moderator]

Thank you for reaching out, @Kardal!

The Bypass Factory Reset Protection feature enables you to log in to a device locked in factory reset protection mode. This can be done by entering a G-Suite or Google Account ID instead of Google account verification. This will help you in scenarios where you don’t know the previously configured Google account credentials.

Hope that helps.

Cheers!
Gabriel Galbraith
Hexnode UEM