Certain app cannot be pushed via HexnodeSolved

Participant
Discussion
4 weeks ago May 18, 2026

certain app ( Hereprint) cannot be pushed via hexnode – getting the error that the app is not compatible – but I can download it directly from appstore ?

why cant I enable it to to push from hexnode ? vpp license being added and synced under admin settings 

Replies (1)

Marked SolutionPending Review
Hexnode Expert
4 weeks ago May 18, 2026
Marked SolutionPending Review

Hello! Thank you for reaching out to Hexnode Connect.

I understand you are running into a compatibility error when trying to push the “Hereprint” app via VPP. I can help you get this sorted out!

Here is how you can resolve this issue:

  1. Navigate to the Apps tab in your Hexnode portal.
  2. Select the app (Hereprint) to view the app details.
  3. Check the box for the Bypass App Compatibility Check option.

Note: When enabled, the system will try installing the app as a hybrid app even if the device type is not listed as compatible in the app’s metadata.

I hope this helps! Please try this out and let us know how it goes. Feel free to reach out if you need any further assistance.

Best regards,
George,
Hexnode UEM

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