I’m trying to add two users as admins in a Hexnode portal, but I don’t see the Technicians option under Admin. Google Workspace Sync is enabled, so I first thought that might be why the option is missing.
This portal was also recently moved under our reseller MSP portal. How do I give these users admin access to only this specific portal?
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Hello @im_dany ,
If the portal is managed through a Hexnode MSP setup, technicians for the child portal may need to be created and scoped from the MSP portal instead of directly from the individual child portal.
In this case, use the MSP portal to define which technicians can access which customer portal:
Once the technician is mapped to a scope group that includes the child portal, they should be able to access that portal with the assigned role or scope.
Regards,
Simon Scott
Hexnode UEM
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