Google Workspace authentication fails during iOS ADE/DEP enrollmentSolved

Hi @ezekiel,

For iOS devices enrolled through Automated Device Enrollment, Google Workspace authentication may not work during the enrollment flow. This is due to a Google Workspace restriction related to the minimum security level required for the browser or webview used to load the Google sign-in page during setup.

To complete enrollment, use one of these approaches:

1. Disable authentication in the ADE enrollment profile and enroll the device without user authentication.
2. Use another supported authentication method, such as a local Hexnode user, if user authentication is required during enrollment.

After the device is enrolled, you can assign it to the correct user by using the Change owner action from the Hexnode portal.

Regards,
Sienna Carter
Hexnode UEM

I switched the ADE enrollment profile to one without authentication and the iPhone enrolled successfully. Does it matter if this was not our usual default enrollment profile?

Hi @ezekiel,

That should be fine. The important part is that the enrollment profile allows the device to complete setup without relying on Google Workspace authentication.

Once the device is enrolled, you can update the ownership in Hexnode so the device is mapped to the correct user and domain. If you want to continue using your usual ADE profile, edit that profile’s authentication method accordingly and sync the ADE settings before enrolling additional devices.

Regards,
Sienna Carter
Hexnode UEM