Hi, I tried running the scan device location action on a Mac that’s currently in our warehouse. I was just testing it before deploying the device.
The action is showing as failed in the action history though the device is physically there. Any idea why this would happen?
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Was the device logged in when you triggered it? I’ve seen location scans fail if the Mac is sitting at the login screen.
It was at the login screen when I tried it. Does that matter?
Hi @elliot,
As @harold mentioned, that is likely the reason.
The Scan Device Location action can fail if:
Please log into the device and try again. Also ensure the Hexnode UEM Helper app is enabled.
Regards,
Sienna Carter
Hexnode UEM
Update: Logged in and retried. It worked.
Thanks for the help.
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