[Grace Baker Moderator November 19, 2019 at 6:22 pm Grace Baker Moderator]

Hey Camila, Thanks for posting the question.

Hexnode currently does not support this feature. But this is definitely in our roadmap and we’ll keep you posted with the progress.
At present, Hexnode can clear activation lock on iOS devices. Kindly refer to the help link to know more about this.

Stay tuned for our latest updates in Release Notes.

Please continue pitching in ideas. We appreciate it a lot.

Cheers!
Grace Baker
Hexnode MDM

[Chloe Participant April 13, 2021 at 9:33 am Chloe Participant]

A couple of Mac’s that I have enrolled in Hexnode is now in Activation locked state. The machines are running macOS Big Sur. Is there any way by which I can unlock my devices?

[Nora Lang Moderator April 13, 2021 at 12:59 pm Nora Lang Moderator]

Hey @Camila & @Chloe,

Thanks for reaching out to us!

We are happy to inform you that Hexnode now supports remote deactivation of the macOS Activation lock. This is supported on devices running v10.15 or later with Apple T2 security chip and enrolled in ABM/ASM.

Activation lock on macOS machines can be bypassed either via a one-time action or via a bypass code available in Hexnode. The Clear Activation Lock action can be used when the device responds to the Hexnode server. Therefore, applying the remote action after the device has been Activation locked will yield no result.

Use the bypass code to unlock the device when it is in the Activation locked state. On the Mac, click on the Recovery Assistant in the menu bar and select Activate with MDM key to input the bypass code obtained from the Hexnode console. This will unlock the device.

Kindly checkout “Bypass Activation Lock using MDM” to learn more.

We hope this feature satisfies your requirements. Please feel free to share your critical feature requirements through this channel. We appreciate your valuable suggestions.

Cheers!
Nora Lang
Hexnode MDM