Hey, so I recently configured the location tracking policy for my iOS devices, but Hexnode cannot locate the phones if the location services are turned off for them. Can’t Hexnode track location if the services are off from the device side?
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Replies (4)
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Hexnode Expert
21 hours ago
Feb 09, 2026
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Hey @sebastin , As per Apple’s security protocols, location services cannot be remotely enabled by any third-party software, including UEM solutions like Hexnode. The user must turn on the services manually from the device end for the tracking to work.
Regard,
Elle Reed,
Hexnode UEM.
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Participant
20 hours ago
Feb 09, 2026
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@elle_reed , so is there no workaround for it, like in instances when the devices are lost? Then the location needs to be found, right?
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Hexnode Expert
18 hours ago
Feb 09, 2026
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@sebastin , For security during loss or theft of devices, you can enable the Lost Mode from under the Manage tab > Your device > Actions > Security > Enable Lost mode. This is only possible for Supervised devices. Lost mode bypasses all the standard restrictions from Apple to lock out location access and retrieves the current coordinates of the device.
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Participant
15 hours ago
Feb 09, 2026
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Then it is fine then; at least the devices won’t be lost like that. Thanks for the response, @elle_reed .
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