[Catherine Hexnode 8 March 2022 Catherine Keymaster]

Hi @sebastian

Welcome aboard to the Hexnode Community,

Difficulties of similar kinds were exhibited only on passcode-enabled iOS devices while applying specific policies such as app whitelisting. We could understand that certain bundle identifiers are also restricted during whitelisting on verification. However, we find it impossible to sign in even after permitting those necessary system apps via the same policy (Even after we sign in by entering the credentials and completing the two-factor authentication, the Sign in to your iPhone shows up). It seems not to be an issue from our side, and we’ve contacted the Apple team regarding it.

Until Apple provides an update on this matter, proceed with the following workaround:

1. Associate the App Whitelisting only after a successful sign-in to the iCloud account on the device.
2. Or delay passcode set up until the user logs in to the iCloud account.
3. If feasible, you may also go for blacklisting the unnecessary apps.

If this is the case, it can help you deal with the situation.

Regards,

Catherine George
Hexnode UEM

[sebastian Participant 9 March 2022 sebastian Participant]

The policies associated are:

1. Advanced Restrictions
2. whitelist

We will opt for blacklisting, since we cannot wait around for the users to complete the sign in before we can apply the passcode policy or whitelist policy.

Anyways thanks for the response

[Jc Participant 10 March 2022 Jc Participant]

Hi help my iphone 6s activation lock

[Catherine Hexnode 11 March 2022 Catherine Keymaster]

Hey @jc-valerio!

Here’s Catherine to your aid,

Feel free to tell us how you need assistance with Activation Lock on your iPhone 6s.

Would you like to have the Activation Lock enabled on the device remotely, or rather have it cleared or bypassed without any difficulties? These actions can be initiated without hiccups for a device already enrolled in the Hexnode console.

Have a look at How Hexnode simplifies Apple’s Activation Lock feature?. It can help you.

Looking forward to your reply,

Catherine George
Hexnode UEM

• This reply was modified 2 years, 1 month ago by  Catherine George.