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The story of Shore Hotel

Maximizing Productivity by Implementing Remote Device Management with Hexnode

Industry

Hospitality

Location

Santa Monica, California

Platforms

Introduction

Managing your endpoints remotely can seem complex, but with the right tools, it's easier than you think. In this case study, we'll explore how Hexnode helped Shore Hotel streamline its device management process from a single console.

Background

Located in Santa Monica, the Shore Hotel has been welcoming guests since October 2011. It is a LEED Gold (Leadership in Energy and Environmental Design) certified property that offers sustainable accommodations with breathtaking views of the Pacific Ocean. The hotel’s seaside location and commitment to premium services make it one of the most popular staying options among customers.

Challenges Faced

The internal staff at Shore Hotel were given Apple devices (iPhones and iPads) to attend to customer needs. Initially, IT admins were manually configuring the settings for each of these devices. However, as the number of devices increased, this became an extremely tedious and time-consuming process.

The team at Shore Hotel had to look for better ways to overcome this challenge, all while maintaining device security for their increasing number of devices.

Shore Hotel case study

Consideration of MDM solutions

The Shore Hotel team came across Hexnode on Google. Although they considered a few other options, they decided to move forward with Hexnode due to the convenience and ease of communication that it offered. They were also impressed by the fact that Hexnode could easily be integrated with Apple Business Manager. This simplified the deployment process for the IT administrators, allowing them to configure the devices for immediate use right out of the box.

Integration of MDM

“The customer service team takes their job seriously. They are patient and responsive. Even if they’re unable to respond right away, they’d get back to us within a reasonable amount of time.”

The team at Shore Hotel quicky became familiar with the Hexnode dashboard due to the prompt and responsive assistance provided by customer support. This not only facilitated a smooth onboarding process but also ensured that the IT team gained a solid understanding of the platform's capabilities, allowing them to effectively manage their fleet of devices.

The remote management feature allowed admins to install the necessary applications and monitor the status of all their devices from a central console. The apps were installed to the devices from the Hexnode portal and distributed remotely. They no longer had to rely on manual device configurations which saved them a considerable number of productive hours.

Thanks to Hexnode's kiosk lockdown solution, admins at Shore Hotel had the option to either confine devices to a single application or a handful of essential hotel management apps. This safeguarded the devices, ensuring they were used strictly for their intended purposes and not for any unauthorized activities. The solution also allowed them to easily manage the devices remotely through a unified console.

Shore Hotel case study

Implementation and Results

According to the team, opting for Hexnode proved to be a worthwhile investment.

“.......Hexnode saves us a lot of time and allows us to focus on other pending issues......”

They firmly believe that Hexnode is the go-to solution for all their hotel management requirements and its features greatly aligned with their expectations.

Conclusion

The adoption of Hexnode's UEM solution led to a remarkable improvement in Shore Hotel's mobile device management strategies. With the help of Hexnode, the team now has more time and resources to dedicate to other essential tasks. The team is very satisfied with the services offered by Hexnode and is more than willing to recommend it to anyone in search of a UEM solution.