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I have an Android device enrolled in Hexnode that is still locked to a single app in kiosk mode. We no longer have access to the Hexnode portal, so I can’t retrieve or enter the kiosk exit PIN from there. What’s the best way to remove the Hexnode restrictions from the device if the portal is unavailable?
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Marked SolutionPending Review
Hexnode Expert
1 month ago
Oct 14, 2026
Marked SolutionPending Review
Hello @ace_98 ,
If the portal is no longer accessible and the kiosk exit code cannot be retrieved, the practical recovery option is to factory reset the Android device from recovery mode. This removes the management profile and kiosk restrictions, but it also erases device data.
General recovery reset steps:
- Power off the Android device completely.
- Boot into Recovery Mode:
- Google Pixel, Motorola, and many Android devices: Hold Power + Volume Down, or Power + Volume Up depending on the model.
- Newer Samsung devices: Connect the device to a computer with USB, then hold Power + Volume Up until the logo appears.
- If the screen shows “No command,” hold Power and tap Volume Up once to open the recovery menu.
- Use the Volume buttons to highlight Wipe data / factory reset.
- Press Power to select it.
- Confirm Factory data reset or Yes.
- Once complete, select Reboot system now.
After the reset, the device should start as a fresh Android device without the previous Hexnode kiosk lock. If Android Enterprise zero-touch, Samsung Knox Mobile Enrollment, or another automated enrollment method is configured for that device, remove the device from that enrollment source before setting it up again, otherwise it may re-enroll automatically.
Regards,
Simon Scott
Hexnode UEM
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